QLC - Support Plans

QLC’s Support Plans are meant to ensure that our products deliver their design commitment- ‘Install, configure & forget!’ by providing a powerful combination of proactive monitoring along with specific issue-handling for your email system to function smoothly.

Our Support plans offer you complete peace of mind by providing periodic support to ensure seamless working of your email system. The plans layer email, telephonic, remote access and onsite support - to help you get the best out of PostMaster.

AMC Plans

The Gold Plan includes higher number of onsite personnel visits in addition to unlimited telephonic and email support. This plan is ideal for Corporates with large number of users and high level of dependency on IT infrastructure.

Installation visit
Four visits in one year
Unlimited free telephonic support for one year
Unlimited priority email support for one year
Remote-FTP for configuration files for one year

CALs	PMX	PMX + BT	PME / BT	PME + BT
6	5,000/-	7,500/-	7,000/-	11,000/-
12	5,500/-	8,250/-	9,500/-	15,000/-
25	6,000/-	9,000/-	13,000/-	21,500/-
50	7,000/-	10,500/-	18,000/-	31,500/-
100	7,500/-	11,250/-	23,000/-	40,000/-
250	---	---	30,000/-	50,500/-
500	---	---	50,000/-	91,500/-
1000	---	---	60,000/-	1,11,500/-

On Demand Support

Clients who do not opt for any AMC Plans but still require a visit of QLC Support Executives can opt for On Demand Support at the following charges.

CALs	PMX	PMX + BT	PME / BT	PME + BT
6	1,500/-	1,500/-	2,000/-	2,000/-
12	2,000/-	2,000/-	2,500/-	2,500/-
25	2,000/-	2,000/-	3,000/-	3,000/-
50	2,500/-	2,500/-	3,500/-	3,500/-
100	2,500/-	2,500/-	4,000/-	4,000/-
250	---	---	5,000/-	5,000/-
500	---	---	5,000/-	5,000/-
1000	---	---	5,000/-	5,000/-

Telephonic Support

Telephonic Support covers support through following media:

Telephone
Online chat
Remote Admin

The Silver Plan offers support services through on site personnel visits in addition to unlimited telephonic and email support. This plan is ideally suited for mid-sized Corporates. To make the services more effective, the plan has been divided into various user slabs.

For 6 to 25-users slab

Installation visit
One visit in one year
Unlimited free telephonic support for one year
Unlimited priority email support for one year
Remote-FTP for configuration files for one year

For other user slabs

Installation visit
Two visits in one year
Unlimited free telephonic support for one year
Unlimited priority email support for one year
Remote-FTP for configuration files for one year

CALs	PMX	PMX + BT	PME / BT	PME + BT
6	2,000/-	3,000/-	5,000/-	8,000/-
12	3,000/-	4,500/-	7,000/-	11,000/-
25	3,500/-	5,250/-	9,000/-	15,000/-
50	4,500/-	6,750/-	13,000/-	21,500/-
100	4,500/-	6,750/-	18,000/-	30,000/-
250	---	---	25,000/-	41,000/-
500	---	---	40,000/-	66,000/-
1000	---	---	50,000/-	82,000/-

Note – In case a client has different user slabs for PostMaster & BackTrack, the charges for the higher slab will be applicable.

The Telephone Plan includes support services through telephone and online chat. This plan is suitable for Corporates with relatively fewer users.

Unlimited free telephonic support for one year
Unlimited priority email support for one year

CALs	PMX	PMX + BT	PME / BT	PME + BT
6	1,500/-	2,250/-	3,500/-	5,500/-
12	2,500/-	3,750/-	5,000/-	8,000/-
25	3,000/-	4,500/-	7,000/-	11,500/-
50	3,500/-	5,250/-	10,000/-	16,000/-
100	4,000/-	6,000/-	15,000/-	24,500/-
250	---	---	20,000/-	33,000/-
500	---	---	30,000/-	49,500/-
1000	---	---	40,000/-	66,000/-

Note – In case a client has different user slabs for PostMaster, the charges for the higher slab will be applicable.

For support related query contact us.